Privacy Policy for Swaroop Healthy Organics

Swaroop Healthy Organics (“Company”, “we”, “our”, “us”) values the privacy of its customers and is committed to protecting personal data in compliance with:

  • Information Technology Act, 2000

  • IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (“SPDI Rules”)

  • Consumer Protection (E-Commerce) Rules, 2020

  • Digital Personal Data Protection Act, 2023 (“DPDP Act”)

  • Applicable FSSAI, GST, MSME, ISO, and GMP regulations

By using our ecommerce platform (“Website”), you consent to this Privacy Policy and our processing of your data as per applicable law.

1. Definitions

  • “Personal Data”: Any information that identifies you (name, contact details, etc.).

  • “Sensitive Personal Data”: As per SPDI Rules (e.g., payment details).

  • “Processing”: Any operation performed on data (collection, storage, use, sharing, deletion).

  • “Data Principal”: You, the individual whose data is collected.

  • “Data Fiduciary”: Swaroop Healthy Organics, which determines how your data is used.

2. Company Details

Entity: M/S Swaroop Organics
Owner/Proprietor: Smt. Shamal Sushilkumar Patil
FSSAI License No.: 21523083002543
GSTIN: 27CTLPP8574J1ZQ
Udyam Reg. No.: UDYAM-MH-26-0245391
Trademark Registration: No. 5693208 (Class 30)
Registered Address: Sr. No. 310, Malhar Bunglow, Hilltown Road, Bhugaon, Taluka Mulshi, Pune – 412115, Maharashtra, India

3. Data We Collect

  • Personal Data: Name, email, phone, billing/shipping address.

  • Financial Data (Sensitive): Processed securely via third-party gateways (Razorpay, PayU, etc.). We do not store card/UPI details.

  • Technical Data: IP address, cookies, device, browser details.

  • Transaction Data: Orders, invoices, refunds, deliveries.

  • Voluntary Data: Customer feedback, forms, surveys.

  • Children’s Data: Not knowingly collected; verifiable parental consent required if user is under 18.

4. Lawful Basis of Processing

  • We process data based on:

    • Consent – marketing, cookies, newsletters.

    • Contractual necessity – to process and deliver orders.

    • Legal compliance – GST, FSSAI, taxation.

    • Legitimate interests – fraud prevention, analytics, improving services.

5. Purpose of Data Use

  • Order fulfilment, billing, delivery, refunds.

  • Customer communication (order updates, offers, with opt-in consent).

  • Website performance, personalization, analytics.

  • Fraud detection and IT security.

  • Compliance with Indian laws (GST, FSSAI, DPDP, Income Tax).

6. Cookies & Tracking

  • Used for sessions, carts, analytics, personalization.

  • Third-party tools (Google Analytics, Meta Pixel) may set cookies.

  • Users can manage preferences through Cookie Settings Panel.

7. Data Sharing & Disclosure

We may share data with:

  • Payment gateways (Razorpay, PayU).

  • Logistics providers (Delhivery, Ekart).

  • Analytics & marketing service providers.

  • Government/regulatory authorities as required.

👉 All third parties are contractually bound to follow equivalent data protection standards.
👉 We never sell or rent customer data.

8. Data Retention

  • Account data: until deletion request.

  • GST/tax invoices: 8 years.

  • Marketing preferences: until opt-out.

  • Irrelevant/expired data: securely deleted or anonymized.

9. Security Measures

  • SSL encryption, firewalls, intrusion detection.

  • Role-based access controls.

  • Certified under ISO 9001:2015, ISO 22000:2018, GMP.

  • Third-party vulnerability audits.

10. User Rights

You may exercise the following rights:

  • Access and review your data.

  • Request corrections.

  • Withdraw consent (marketing, cookies).

  • Request deletion (subject to legal record-keeping).

  • Request data portability (machine-readable copy).

  • File grievances for misuse.

11. Breach Notification

In the event of a personal data breach, we will notify affected users and authorities as required under the DPDP Act.

12. Children’s Privacy

Our services are for 18+ only. Parental/guardian consent is required for minors. Any unauthorized data collected will be deleted immediately.

13. Grievance Redressal

Grievance Officer: 
Email: swaroophealthy1@gmail.com
Phone: 080078 24398
Address: Sr. No. 310, Malhar Bunglow, Bhugaon, Mulshi, Pune – 412115

  • Acknowledgement within 48 hours.

  • Resolution within 30 days.

14. Policy Updates

This Policy may be revised periodically. Updates will be posted here with revised “Last Updated” dates.

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